Frequently Asked Questions

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If you cannot attend your event for any reason you must let us know by email or message on our Facebook page even on the day of the event. Our team will have a guest list and will need to know if you are not attending so that they are not waiting for you. 

We can`t put your places back up for sale on the website if you are unable to attend your event. However, these place(s) can`t be sold on any other advertising site due to the terms and conditions associated with them. Please note that Fright Night Paranormal UK accept no liability for any third party transactions made via this method nor will Fright Night Paranormal UK enter into any correspondence to help with this transaction.

It is your responsibility at the time of booking to ensure that you are able to make the event date as Fright Night Paranormal UK cannot offer a refund or transfer your places if you are unable to attend. Our locations are paid in advance and we are liable for these costs even if you cannot make the event. All payments are non-refundable and non-transferable. You must let us know if you are unable to attend an event up to the time of the event as the team will be waiting for you to arrive. 

If we have to cancel your event for any reason then we will be in touch immediately to let you know. If this happens you will be given the opportunity to move your booking to another date. If you cannot attend any of the dates offered then we will credit your Fright Night Paranormal UK booking account with all funds paid for you to use on a future date or event of your choice. 

We are a ticketless company so you do not need to print any booking confirmation emails. When you make a booking you are automatically placed on a guest list along with the number of people booked. Our team will have a guest list so when you arrive at the event, please state your booking name. 

Every event has a safe area which is always lit. If you do become afraid and want to take time out you will be taken to the safe area until you are ready to resume the ghost hunt. 

There are toilets at all of our locations. However, whilst most of the location facilities are of a high standard some of our locations are abandoned buildings and the toilet facilities can be unsavoury. We suggest that you bring hand sanitiser to all of our events for your own personal use. 

If you wish to leave early you must let a team member know. You will be asked to leave during a convenient time such as in between group activities or during a break. This is so that the event is not disrupted by you leaving as car parks may need to be unlocked etc. You must let a team member know if you are leaving so that you can be removed from our fire register. 

Yes, you will need to bring your own torch. However, we prefer that head torches are not worn as they can blind other guests and cause accidents during the event. 

We always try to accommodate our guests with free time during the event. However, at some locations this is not possible and may also change as advertised if there are changes to the location between your booking and the event itself. 

You are very welcome to bring your own equipment, however, it is your responsibility to look after this on the event and you may be asked to switch off any equipment if it interferes with the vigil at any time. 

We suggest that you warm wear layered clothing as some locations can be extremely cold whilst others are heated and can be quite warm. Flat, gripped shoes are mandatory as many of our locations are old buildings and have uneven surfaces. Also, some areas are outside where it can be wet and slippery.